Urban Command Black Leather Messenger Bag

At Lux Leather USA, we proudly offer free shipping worldwide on all orders. Our goal is to deliver your leather jackets and accessories quickly, safely, and without any hidden fees.

1. Handling Time

All orders are processed within 2 to 4 business days (Monday–Friday, excluding holidays).
Once your order is prepared and shipped, we’ll send you a confirmation email with tracking information.

Note: Customised orders are processed within 6–8 business days.

2. Shipping Time

After processing, standard delivery takes approximately 6 to 8 business days, depending on your location.

Please note:

• Shipping times are estimated and may vary due to customs clearance, weather conditions, or courier delays.
• We are not responsible for delivery issues caused by incorrect shipping information provided by the customer.

Order Cancellation Policy

If you wish to cancel your order, please contact us within 24 hours of placing it. After 24 hours, cancellation requests will not be accepted, as the order may already be in processing or production.

3. Free Worldwide Shipping

We offer free standard shipping to all countries we serve — no minimum purchase required.
If your country is not listed at checkout, feel free to contact us at support@luxleatherusa.com.

4. Tracking Order

Once your package is shipped, you will receive an email with a tracking number. You can use it to monitor the delivery status of your order in real time.

5. Lost or Delayed Orders

If your order is delayed or you believe it may be lost, please contact us at support@luxleatherusa.com. We will work with our shipping partners to resolve the issue as quickly as possible.

Need Help?

If you have any questions or concerns about shipping or delivery, don’t hesitate to reach out to our support team: support@luxleatherusa.com

At Lux Leather USA, we want you to love your purchase. If you’re not fully satisfied, we offer a clear and fair return and refund process.

1. Return Window

You may return any item within 30 days of receiving your order.

To initiate a return or exchange, please contact us at support@luxleatherusa.com with your order number and reason for return.

2. Return Conditions

To be eligible for a return:

• The item must be unused, unworn, and in original condition
• All tags, labels, and packaging must be intact
• We reserve the right to refuse returns that do not meet these conditions

3. Refunds and Exchanges

Once we receive and inspect your returned item, your refund or exchange will be processed within 10 business days.

Refunds will be issued to the original payment method. Exchanges will be shipped as soon as the return is approved and processed.

4. Return Shipping Costs

• Customer is responsible for return shipping costs for regular returns (e.g., size, preference)
• We recommend using a trackable shipping method

5. Defective or Wrong Items

If you receive a damaged, defective, or incorrect item, we will cover the full return shipping cost and offer either:

A full refund, or

• A free replacement or exchange, based on your preference
• Please contact us within 7 days of receiving the item with photos and a description of the issue.

Need Help?

For all return and refund inquiries, please email us at: support@luxleatherusa.com