At Lux Leather USA, we want you to love your purchase. If you’re not fully satisfied, we offer a clear and fair return and refund process.

Please Note: The orders above 2XL are non-refundable as these sizes are custom made. 

Please send Returns directly to our warehouse after contacting us.

Return Address: Tibba Keka Zain, Sialkot Pakistan-51310

Our physical address in United States for the mails and the product sourcing is given below:

Physical Address: 3290 NW 125TH Way, Sunrise FL, 33323, United States

1. Return Window

You may return any item within 30 days of receiving your order.

To initiate a return or exchange, please contact us at support@luxleatherusa.com with your order number and reason for return.

2. Return Conditions

To be eligible for a return:

• The item must be unused, unworn, and in original condition
• All tags, labels, and packaging must be intact
• We reserve the right to refuse returns that do not meet these conditions

3. Refunds and Exchanges

Once we receive and inspect your returned item, your refund or exchange will be processed within 3–5 business days.

Refunds will be issued to the original payment method. Exchanges will be shipped as soon as the return is approved and processed.

4. Return Shipping Costs

• Customer is responsible for return shipping costs for regular returns (e.g., size, preference)
• We recommend using a trackable shipping method

5. Defective or Wrong Items

If you receive a damaged, defective, or incorrect item, we will cover the full return shipping cost and offer either:

A full refund, or

• A free replacement or exchange, based on your preference
• Please contact us within 7 days of receiving the item with photos and a description of the issue.

Need Help?

For all return and refund inquiries, please email us at: support@luxleatherusa.com

Summary:

• After purchase,no refunds are provided unless the product has a manufacturing defect, such as:
  • wrong colour
  • wrong leather hide
  • wrong size sent compared to the size we were provided
• All exchanges: the customer is responsible for the shipping cost back to us.
• Custom-made jackets above XXL not eligible for refunds or exchanges.
• All returns must include original tags and the jacket must be in good, unused condition, not worn or damaged.
• We have a 30-day exchange policy, provided the above exchange parameters are fully met.