Return & Refund Policy

Lux Leather USA

Last updated: January 2026

At Lux Leather USA, customer satisfaction is important to us. Please read our
Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

• Requests must be made within 30 days of delivery.
• Items must be unused, unworn, and in their original condition.
• All original tags and packaging must be intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or made-to-order items
• Items damaged due to misuse, negligence, or normal wear and tear
• Items returned without prior approval

3. Exchanges

Exchanges are available for size or color issues, subject to product availability.
Exchange requests must be submitted within 30 days of delivery.

4. Refunds

• Refunds are issued only for manufacturing defects.
• Approved refunds are processed back to the original payment method.
• Refund processing may take 5–10 business days after inspection.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective.
• Shipping charges are non-refundable.
• We recommend using a trackable shipping service for returns.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within
48 hours of delivery with clear photos of the issue.

7. Order Cancellations

• Orders may be canceled only before shipment.
• Once an order has been shipped, it cannot be canceled.

8. How to Initiate a Return

To request a return, exchange, or refund:

1. Email us at support@luxleatherusa.com
2. Include your order number and reason for return
3. Wait for return approval and instructions

9. Contact Information

If you have any questions regarding returns or refunds, please contact us at:

Email: support@luxleatherusa.com

Website: www.luxleatherusa.com