Shipping Policy

Lux Leather USA

Last updated: January 2026

At Lux Leather USA, we aim to deliver premium leather products with reliable shipping and transparent timelines. Please review our shipping policy carefully before placing an order.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).
• Orders placed after 5:00 PM (EST) may be processed the next business day.
• Once processed, orders are handed over to our shipping partners for dispatch.

You will receive a shipping confirmation email with tracking details once your order is shipped.

2. Shipping Destinations

We currently ship to the following locations:

• United States
• United Kingdom
• Select European countries
• Other international destinations (availability shown at checkout)

If your country is not available at checkout, please contact us before placing an order.

3. Estimated Delivery Time

Delivery times may vary based on destination, customs clearance, and courier operations.

• United States: 7–12 business days
• United Kingdom: 7–14 business days
• Europe: 8–16 business days
• Other International Locations: 10–20 business days

Please note: Delivery times are estimates and may vary due to customs delays, weather conditions, or peak seasons.

4. Shipping Charges

• Shipping charges are calculated at checkout based on location and order weight.
• All applicable shipping costs are displayed before payment confirmation.
• Any promotional or free shipping offers will be clearly stated on the website.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.

• These charges are not included in the product price or shipping cost.
• Customers are fully responsible for paying any applicable customs or import fees.
• Lux Leather USA is not responsible for delays caused by customs clearance.

6. Order Tracking

• A tracking number will be provided via email once your order is shipped.
• Tracking updates may take 24–48 hours to appear after dispatch.
• If tracking does not update immediately, please allow time for the courier system to refresh.

7. Incorrect Address or Failed Delivery

• Please ensure your shipping address is complete and accurate at checkout.
• Lux Leather USA is not responsible for delays or losses due to incorrect or incomplete addresses.
• If an order is returned due to a failed delivery, reshipping costs may apply.

8. Lost or Delayed Shipments

If your order appears delayed or lost, please contact us with the following details:

• Order number
• Registered email address
• Tracking number (if available)

9. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses unless stated otherwise.
• Certain products may have shipping limitations based on destination regulations.

10. Contact Information

For any shipping-related questions, please contact us at:

Email: support@luxleatherusa.com
Website: www.luxleatherusa.com

Return & Refund Policy

Lux Leather USA

Last updated: January 2026

At Lux Leather USA, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

• Requests must be made within 30 days of delivery.
• Items must be unused, unworn, and in their original condition.
• All original tags and packaging must be intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or made-to-order items
• Items damaged due to misuse, negligence, or normal wear and tear
• Items returned without prior approval

3. Exchanges

Exchanges are available for size or color issues, subject to product availability. Exchange requests must be submitted within 30 days of delivery.

4. Refunds

• Refunds are issued only for manufacturing defects.
• Approved refunds are processed back to the original payment method.
• Refund processing may take 5–10 business days after inspection.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective.
• Shipping charges are non-refundable.
• We recommend using a trackable shipping service for returns.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the issue.

7. Order Cancellations

• Orders may be canceled only before shipment.
• Once an order has been shipped, it cannot be canceled.

8. How to Initiate a Return

To request a return, exchange, or refund:

1. Email us at support@luxleatherusa.com
2. Include your order number and reason for return
3. Wait for return approval and instructions

9. Contact Information

If you have any questions regarding returns or refunds, please contact us at:

Email: support@luxleatherusa.com
Website: www.luxleatherusa.com